Adding Teams to New or Existing Groups

If additional groups are configured for Change Request and Change Plan team policies, ensure that you add all of the tasks listed in the examples below to your groups:

Change Plan Tasks

Change Request Tasks

Adhere to the following guidelines when editing the default teams to avoid negative impacts on the Change Management workflow:

Make sure all tasks above are listed in the new team.
Make sure all required options are checked as seen above.
Only additional approval tasks should be added to the team.

From the SmartSolve Portal Page, click the Admin tab.
Click Setup > System Wide > Group.
Result: The Groups window is displayed.
Click the for the default team.
Click Role.
Result: The default team's Role tab is displayed.
Check the checkbox of the role to be edited, right click, and select Edit.
Result: The Role entry window is displayed.

Skip the Level field.
Enter or zoom and select a role. Only actors with this role can be entered.
Enter or zoom and select a preferred actor.
Click the drop down button and select the substitute option. If you select None, then only this assigned actor can sign-off.
Skip the Required field. Checking or clearing this option at this time could create issues in the workflow later.

Click the Save button.
Result: The new team member has been added to the list in the Group window.